Last updated: November 14, 2026
This Privacy Policy describes how Hizora, operated by VELMORO LLC ("we", "us"), collects, uses and shares your personal information when you visit or make a purchase from our website (the "Site").
Information we collect
Device information: when you visit the Site we automatically collect information about your device, including browser, IP address, time zone and some cookies, and information about the pages you view and how you interact with the Site. We collect this using cookies, log files, web beacons and similar technologies.
Order information: when you make a purchase we collect your name, billing and shipping address, payment details (processed by our payment providers; we do not store full card numbers), email address and phone number.
Chat messages: if you use the chat on the Site, we store the messages you send and our replies so we can answer you and improve our support. The chat is provided by Shopify Inbox and may use automated replies.
Marketing information: if you sign up for emails we store your email address and the date of consent.
How we use it
To fulfil orders (processing payment, arranging shipping, providing confirmations and tracking), to communicate with you, to screen orders for fraud, and, when you have opted in, to send information about our products. We use device information to improve the Site and to measure the success of marketing.
Sharing
We share personal information with service providers who help us operate the Site and fulfil orders: Shopify (store platform, payments and chat), our US fulfilment warehouse and carriers (name, address and phone for delivery), email service providers, and analytics and advertising services such as Google and Meta. We may also share information to comply with laws, respond to lawful requests, or protect our rights.
Behavioral advertising
We use your information to provide targeted advertisements that may be of interest to you. You can opt out of Google's use of cookies at https://www.google.com/settings/ads/anonymous, of Meta's at https://www.facebook.com/settings/?tab=ads, and of some services through the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info/.
Do Not Track
We do not alter the Site's data collection when we see a Do Not Track signal from your browser.
Your rights
You may request access to, correction of, or deletion of your personal information by emailing support@hizora.cc. We retain order information for our records unless and until you ask us to delete it, subject to legal retention requirements.
California residents (CCPA/CPRA)
If you are a California resident you have the right to know what personal information we collect, use and disclose; to request deletion; to correct inaccurate information; to opt out of the sale or sharing of personal information; and not to be discriminated against for exercising these rights. We do not sell personal information for money. Sharing with advertising partners for targeted advertising may be considered "sharing" under California law; you can opt out by emailing support@hizora.cc with the subject "California opt out". To exercise any right, email support@hizora.cc. We respond within 45 days and may ask you to verify your identity.
Minors
The Site is not intended for individuals under 18.
Changes
We may update this policy to reflect changes to our practices or for legal reasons. The date at the top shows the latest version.
Contact
Hizora is operated by VELMORO LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901, United States. Email support@hizora.cc. Customer support: 24 hours a day, Monday to Friday.