Refund policy

Last updated: November 14, 2026

30-day returns

You may return an unused massager in its original packaging within 30 days of delivery. Items must be complete, with all accessories, undamaged and show no signs of use. We inspect each return; if a returned item is used or missing its packaging or accessories, we refuse the return and send it back at your cost. We do not charge a restocking fee.

How to return

  1. Email support@hizora.cc with your order number and the reason for the return within 30 days of delivery.
  2. We aim to reply within 1 business day with a return authorization and the return address of our US warehouse. Do not ship returns to our registered office address in Montana.
  3. Ship the item within 10 days of receiving the authorization using a carrier that provides tracking.

Return shipping costs

For non-defective returns (for example, a change of mind), the customer pays the return shipping. For damaged, defective or incorrect items, we provide a prepaid return label and there is no cost to you.

Damaged or defective items

Report shipping damage within 7 days of delivery and defects or missing parts within 30 days of delivery, with photos or a short video. You can choose a replacement or a full refund.

After 30 days

Defects that appear after the 30-day return window are handled under our 2-year limited warranty.

Refunds

Once the warehouse receives and inspects the item, we issue the refund to the original payment method within 10 business days. We refund the product price; original shipping was free, so there is nothing to deduct. Your bank or card issuer may take additional days to post the credit.

Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order.

Contact

Hizora is operated by VELMORO LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901, United States. Email support@hizora.cc. Customer support: 24 hours a day, Monday to Friday.