Last updated: November 14, 2026
What is covered
This limited warranty is provided by VELMORO LLC (Hizora), 1001 S Main St, Ste 600, Kalispell, MT 59901, United States. Every Hizora massager comes with a 2-year limited warranty from the delivery date. It covers defects in materials and workmanship under normal household use, such as a motor, heating element, battery or button that stops working.
What is not covered
Damage from accidents, drops, liquid, misuse, commercial use, unauthorized repairs or modifications; normal wear of the cover material; and loss or theft. The warranty applies to the original purchaser and orders placed on our website.
How to make a claim
- Email support@hizora.cc (VELMORO LLC, the warrantor) with your order number, a short description of the problem and a photo or video showing it.
- We aim to reply within 1 business day. If the problem is covered, we send a replacement unit, or, if the same model is no longer available, a refund of the price you paid.
- If we ask you to send the faulty unit back, we provide a prepaid return label.
Your other rights
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. It is in addition to our 30-day return policy.
This warranty does not cover incidental or consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Contact
Hizora is operated by VELMORO LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901, United States. Email support@hizora.cc. Customer support: 24 hours a day, Monday to Friday.