Last updated: November 14, 2026
Free shipping
Shipping is free on every order delivered to the contiguous United States. There is no minimum order. We do not currently ship to Alaska, Hawaii, US territories, military addresses, PO boxes, or outside the United States.
Processing and delivery times
Orders ship from our warehouse in the United States within 1–3 business days (Monday to Friday, excluding US federal holidays). Delivery takes 3–7 business days after shipment with a major US carrier (4–10 business days in total). If we cannot ship your order within the time stated, we will email you with a new ship date and the option to wait or to cancel for a full refund. Multi-pack orders may arrive as more than one package.
Tracking
A tracking link is emailed when the order ships. If tracking has not updated for 5 days, email support@hizora.cc and we will open a trace with the carrier.
Delivery problems
If a package is marked delivered but has not arrived, check with household members and neighbors, then contact us within 7 days. If a package arrives damaged, keep the packaging and email photos within 7 days of delivery; we replace or refund damaged items at no cost.
Contact
Hizora is operated by VELMORO LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901, United States. Email support@hizora.cc. Customer support: 24 hours a day, Monday to Friday.